Amidst sweeping changes in the business, management, and economics of behavioral health, community mental health agencies must prepare for turbulent times ahead. They need information and tools by which to create and executive new strategies for their services. They must redeploy to be more like social entrepreneurs.
With this new course, PsychOdyssey 410: Planning for Change in Psychiatric Rehabilitation Service Delivery, PsychOdyssey Academy offers resources that go beyond the typical behavioral health elements of fidelity scales and outcomes measurement. Behavioral health agencies can make good use of business concepts and tools already well established first in business and now in goverment and many non-profit sectors, including health care. One particularly useful tool is the Balanced Scorecard.
Anderson, Bruce, & Anderson, Gina. (2004). Recovery oriented leadership: A beginning dialogue. Using the principles of recovery to create hope, commitment, and action in your organization. Vashon, VA: Community Activators [Retrieved on April 15, 2012 from http://www.communityactivators.com/downloads/ROL_Booklet.pdf.
Byrnes, Patricia, Freeman, Mark, & Kauffman, Dean. (1997). Performance measurement and financial incentives for community behavioral health services provision. International Journal of Public Administration, 20(8-9), 1555-1578. doi: 10.1080/01900699708525263
Clossey, Laurene, & Rowlett, Al. (2008). Effective Organizational Transformation in Psychiatric Rehabilitation and Recovery. Journal of Social Work in Disability & Rehabilitation, 7(3-4), 315-339. doi: 10.1080/15367100802487614
Collins, Jim. (2005). Good to great and the social sector: A monograph to accompany good to great. Boulder, CO: Jim Collins.
Davidson, Larry , O'Connell, Maria, Tondora, Janis, Styron, Thomas H., & Kangas, Karen. (2006). The top ten concerns about recovery encountered in mental health system transformation. Psychiatric Services, 57(5), 640-645.
Demeere, Nathalie, Stouthuysen, Kristof, & Roodhooft, Filip. (2009). Time-driven activity-based costing in an outpatient clinic environment: Development, relevance and managerial impact. Health Policy, 92(2–3), 296-304. doi: 10.1016/j.healthpol.2009.05.003
Faith, Joseph, Panzarella, Catherine, Spencer, Robert C., Williams, Catherine, Brewer, James, & Covone, Michael. (2010). Use of Performance-Based Contracting to Improve Effective Use of Resources for Publicly Funded Residential Services. [Article]. Journal of Behavioral Health Services & Research, 37(3), 400-408. doi: 10.1007/s11414-008-9135-1
Frank, Richard G., Goldman, Howard H., & McGuire, Thomas G. (2009). Trends In Mental Health Cost Growth: An Expanded Role For Management? [Article]. Health Affairs, 28(3), 649-659. doi: 10.1377/hlthaff.28.3.649
Ganju, Vijay. (2006). Mental Health Quality and Accountability: The Role of Evidence-Based Practices and Performance Measurement. Administration and Policy in Mental Health and Mental Health Services Research, 33(6), 659-665. doi: 10.1007/s10488-006-0071-1
Gunn, Steven W. (1998). The quality imperative: An answer to the chaos of the behavioral healthcare environment. Residential Treatment for Children & Youth, 16(2), 35-65. doi: 10.1300/J007v16n02_04
Jacobs, Dennis R. (2008). Moving from good to great: How a nonprofit behavioral healthcare organization began its transformation process. Behavioral Healthcare, January 1, 2008.
Kaplan, Robert S., & Anderson, Stephen. (2004). Time-driven activity based costing. Working Paper. Harvard Business School. Boston, MA.
Kaplan, Robert S., & Norton, David P. (1996). Using the balanced scorecard as a strategic management system. [Article]. Harvard Business Review, 74(1), 75-85.
Kaplan, Robert S., & Norton, David P. (2000). Having trouble with your strategy? Then map it. [Article]. Harvard Business Review, 78(5), 167-176.
Kaplan, Robert S., & Norton, David P. (2006). How to implement a new strategy without disrupting your organization. [Article]. Harvard Business Review, 84(3), 100-109.
Kaplan, Robert S., & Porter, Michael E. (2011). How to solve the cost crisis In health care. [Article]. Harvard Business Review, 89(9), 46-64.
Knudsen, Hannah K., & Roman, Paul M. (2004). Modeling the use of innovations in private treatment organizations: The role of absorptive capacity. Journal of Substance Abuse Treatment, 26(1), 51-59. doi: 10.1016/s0740-5472(03)00158-2
Massatti, Rick R., Sweeney, Helen Anne, Panzano, Phyllis C., & Roth, Dee. (2008). The De-adoption of Innovative Mental Health Practices (IMHP): Why Organizations Choose not to Sustain an IMHP. Administration and Policy in Mental Health and Mental Health Services Research, 35(1-2), 50-65. doi: 10.1007/s10488-007-0141-z
Morris, Chad, & Ki`i Kimhan, Ki’i C. . (2009). Evidence based practice planning.
Nasim, Saboohi, & Sushil. (2011). Revisiting Organizational Change: Exploring the Paradox of Managing Continuity and Change. Journal of Change Management, 11(2), 185-206. doi: 10.1080/14697017.2010.538854
Niven, Paul R. (2003). Balanced scorecard step-by-step: For government and nonprofit agencies. Hoboken, NJ: John Wiley & Sons, Inc.
Porter, Michael E. (2010). What Is value in health care? New England Journal of Medicine, 363(26), 2477-2481. doi: doi:10.1056/NEJMp1011024
Proctor, Enola, Knudsen, Kraig, Fedoravicius, Nicole, Hovmand, Peter, Rosen, Aaron, & Perron, Brian. (2007). Implementation of Evidence-Based Practice in Community Behavioral Health: Agency Director Perspectives. Administration and Policy in Mental Health and Mental Health Services Research, 34(5), 479-488. doi: 10.1007/s10488-007-0129-8
Pyle, Thomas H. (2012). The Balanced Scorecard: A strategy management tool for community mental health agencies [Powerpoint presentation] [PowerPoint presentation. Retrieved from http://www.psychodyssey.net/wp-content/uploads/2012/04/BSC-for-CMHAs.pptx . Princeton, NJ: PsychOdyssey Services.
Roundy, Jay T., Kasner, Sallyann, & Kasner, Kenneth H. (1988). Opinion: Introducing business practices in community mental health. Administration and Policy in Mental Health, 16(1), 44-47.
Santiago, Jose M. (1999). Use of the balanced scorecard to improve the quality of behavioral health care. Psychiatric Services, 50(12), 1571-1576.
Stoil, Michael J. . (2006). "When Medicaid pays the bills: Behavioral healthcare providers have suffered as Medicaid has become the dominant public-sector payer." Behavioral Health Management. Retrieved January 08, 2012 from HighBeam Research: http://www.highbeam.com/doc/1G1-141493720.html.
Suh, Guk-Hee. (2007). Health economics: basic principles and application in mental health. International Psychogeriatrics, 19(6), 993-1002.
Sullivan, W. Patrick. (2005). Mental health services in the 21st century: The economics and practice challenges on the road to recovery. Advances in Social Work, 6(1), 193-201.
Whelan-Berry, Karen S., & Somerville, Karen A. (2010). Linking Change Drivers and the Organizational Change Process: A Review and Synthesis. Journal of Change Management, 10(2), 175-193. doi: 10.1080/14697011003795651
Zelman, William N., Pink, George H., & Matthias, Catherine B. (2003). Use of the balanced scorecard in health care. [Article]. Journal of Health Care Finance, 29(4), 1.